Frequently Asked Questions

Below are the answers to some of the most frequently asked questions by our suppliers. If your question or comment has not been addressed, please feel free to complete our contact us form.

Become an approved supplier

What does Maersk Line, Limited (MLL) look for in a supplier?

MLL looks for suppliers with complementary commodities (see What We Buy directory) and proven experience, with a strong and stable history of delivering on their contracts, and a strong financial position. Let us know your area of expertise by responding to


Why should I register to become a Maersk Line, Limited (MLL) approved supplier?

Becoming an approved vendor ensures you meet MLL’s supplier requirements. Meeting these requirements allows your company to competitively bid on MLL business.


How do I become a supplier to MLL?

Please complete the Business Classification Profile form and update it annually or as changes occur. Then provide information on your company’s capabilities via e-mail to If we determine your company provides a product or service we utilize, MLL may contact you for further information.


What is your Business Classification Profile used for?

This is a form used by potential suppliers to register and become approved suppliers to MLL. This form enables us to gather information and self- certifications necessary for us to set you up as a vendor, learn about your company, and obtain information we need for subcontracting reports we are required to submit as part of our subcontracting plans for government contracts.


Do I need to register if I am a current supplier?

No. However, you are required to update your profile annually.


How often do I need to update my information in the registration?

If any of your business information changes from what you originally submitted, you need to update the registration so that MLL has current information.


How do I keep my Business Classification Profile current and up to date?

You must update your Business Classification Profile annually or as your business changes. You can update your profile by completing the form.


One of your forms has a clause concerning segregated facilities. What does this mean?

Segregated facilities means any facility segregated by explicit directive, written or oral policies or employee custom on the basis of race, color, religion, sex or national origin. The facilities may include waiting rooms, work areas, restrooms and wash rooms, restaurants and other eating areas, time clocks, locker rooms and other storage or dressing areas, parking lots, drinking fountains, recreation or entertainment areas, transportation, and housing facilities provided for employees. They do not include separate or single-user restrooms or necessary dressing or sleeping areas provided to assure privacy between the sexes.

Our prime contracts require that we include FAR clause 52.222-21 in every subcontract and purchase order that is subject to the Equal Opportunity clause of our contract. This clause prohibits segregated facilities.


Once I am registered as a supplier with MLL, how long is my information kept on file?

Supplier registration information is kept in the corporate database for one year if no purchase orders are placed or for three years if a purchase order is placed. Suppliers must go online at least annually and update their information by submitting or updating their Business Classification Profile. Capabilities documents are kept on file for two years. Send additional information as needed to update your capabilities or line card.


Small Business/Supplier Diversity Program

What types of businesses qualify for the Supplier Diversity Initiative?


Are there special instructions or opportunities for small business suppliers?

Our policy is to encourage and support subcontracting with all types of diverse suppliers, including but not limited to those in categories of Small, Small Disadvantaged, Women-Owned, HUBZone, Veteran-Owned, and Service-Disabled Veteran-Owned businesses. In certain instances, we may set aside certain requirements for participation by small businesses only. It is important that you clearly state your size and status in your Business Classification Profile and correspondence to If you are not sure of your size and status, you can find the answers on government websites, and MLL relies heavily on information contained on those websites. MLL is not a government agency and has no requirements for 8(a) program participation. Instead, we recognize Small Disadvantaged Business status that encompasses 8(a) program participants but is beyond that group. MLL currently has no “set aside” opportunities where funding is tied to small business status. We occasionally hold restricted competitions where only small business suppliers are invited to participate. For competitive procurements, buyers are encouraged to invite suppliers to participate, with at least one supplier in each category of Small, Small Disadvantaged Business, Women-Owned, HUBZone, Veteran-Owned, and Service-Disabled Veteran-Owned.

All categories of status may be self-certified except for HUBZone, which is certified by the Small Business Administration. Third-party certification is not recognized for government contracting purposes.

MLL appreciates the challenges facing business owners who are part of a minority group, but minority status is not reportable for government contract purposes. Minority-owned businesses are encouraged to research whether their minority and financial status would categorize them as a Small Disadvantaged Business; see or



What types of items does MLL buy?

We procure a wide variety of materials and services to support the ships we own or operate for the Government. This includes such items as ship equipment and supplies, marine and industrial supplies, ship equipage, medical items, deck equipment, electrical supplies, ship repairs, dry-docking, overhauls and other services. For a complete listing, see what do we buy?


Do your vessel managers, port engineers, or shipboard chief engineers for government-owned vessels purchase material or services?

No. Purchase orders in support of government-owned vessels are issued by our buyers and contracts managers. For our government programs, vessel managers, port engineers, and chief engineers may submit requirements to our purchasing department, which will then place the order. However, they do not have the authority to make binding purchase orders/contracts on behalf of the company. Vessel managers may be authorized to place delivery orders under contracts that contain delivery order arrangements. These are clearly spelled out in our contracts,
Suppliers accepting verbal purchase orders from our technical staff are in violation of our standard terms and conditions and may be doing so at their own risk. Always contact the assigned buyer or contracts manager if questions arise.


How can I share a new technology or invention with MLL’s engineers or program managers?

MLL is eager to learn about innovations. Send high-level non-proprietary descriptive information in the body of an e-mail message to This will be forwarded to a subject matter expert for review. If the information is of interest, the subject matter expert may contact you for additional information.


Procurement opportunities

I want to partner with MLL in support of a business opportunity that is aligned with MLL business offerings. How should I present my request?

Send summary information on the specific business opportunity to MLL by e-mail to Your correspondence will be forwarded to the business development group within the MLL Business Unit that aligns with the opportunity.


What procurement opportunities are posted on your internet site?

Only major, high-dollar-value procurements (typically over $100K) are posted on our website. These are normally ship overhauls, dry-docking projects, major equipment purchases, ship conversion projects, and large service contracts.

Smaller dollar-value procurements are processed by our Procurement Department. Solicitations such as requests for quotes and requests for proposals are issued to qualified suppliers with current business classification profiles on file.


What is the purpose of the notice of intent form on your solicitation page?

To notify us that you are interested in a particular solicitation for which you plan to submit an offer, and that you wish to be notified when amendments to the solicitation are issued.


Are amendments to your Requests for Quotations (RFQ) posted on your internet site?

Yes. If an RFQ is posted on our website, then we will also post any amendments to it. If you plan to provide a proposal and you want to be notified when amendments are posted, then you must complete the “notice of intent”. This will notify us you are a potential supplier interested in providing us with a proposal.


I noticed that MLL RFQ’s and purchase orders often have Federal Acquisition Regulation (FAR) or other government clauses incorporated by reference. Where can I go see the full text of these clauses?

The full text of all clauses may be examined in the buyer’s office, or found on the internet at


A new government contract was just awarded to MLL. How can I learn about opportunities associated with that contract?

MLL anticipates subcontracting requirements as part of the contract bid process, so new contract awards will “turn on” work from companies that supported the bid process in partnership with MLL, as planned with the schedule for the contract.
There is no unique supplier process for new contract awards. Please follow our supplier registration process. Then, provide information on your company’s capabilities via e-mail to


How do I identify opportunities within MLL?

Opportunities do not exist in all areas at all times. MLL posts high–dollar-value procurements, such as ship overhauls, dry dockings, conversions and major equipment purchases on its website. For other items, opportunities are normally included in an invitation to participate in a competitive bid. Buyers solicit suppliers known to provide quality products and services at competitive prices. Please follow our supplier registration process. Then provide information about your company’s capabilities via e-mail to


Can we submit offers/proposals to the listed solicitations via electronic means?

We can accept proposals via e-mail only if the solicitation specifically allows it. Our larger dollar value procurements often require submission of drawings, production schedules or lengthy technical proposals that are not conducive to electronic submissions. Instructions for submission of offerors will be stated in the solicitations, and are normally located in the sections entitled “information to offerors” or “instructions for submissions of offers.” Please review the solicitation carefully and if you have doubts, contact the contracting officer/ buyer listed in the solicitation or submit written questions.


How are files organized on the SharePoint website?

The most current announcements, award announcements and active solicitations are posted at the top of the page, with the older solicitations posted below. This is to make it easier for vendors to identify the most current business opportunities. Amendments are posted in the same fashion under their respective solicitations.


My e-mail message contained a statement stating that the information might be confidential or proprietary, and the correspondence was rejected. Why is it an issue?

MLL does not wish to receive unsolicited information that is or might be proprietary or confidential. Please do not send information that is proprietary or confidential to MLL employees without having a proprietary information agreement in place. Please do not send correspondence with the notation that it is or might be confidential or proprietary to MLL employees.


Why am I discouraged from sending large attachments with e-mail messages?

Our security system may filter out messages with attachments. Our e-mail system will not search for key words in attachments. All employees read attachments. We prefer to have a brief summary of capabilities in the body of an e-mail message. Send small attachments if necessary, but re-send the summary without any attachments if you do not receive a response within five working days.



What is eSupplier?

eSupplier is a Web site for viewing MLL Requests For Quotes (RFQs), Purchase Orders (POs), and Payment information. MLL vendors use the site to respond to RFQs online, acknowledge POs, and view remittance info for ACH payments. Information displayed on the site is vendor-specific; a username and password is required to gain access.


How do I get an eSupplier account?

Send an e-mail to ESUPPLIERHELP@MLLNET.COM with your request. Include your company name and an e-mail address for contact. We recommend using a group e-mail address or one that is monitored frequently.


I have forgotten my eSupplier password. How do I get it reset?

    1. Click on the Forgot your password? hyperlink below the Sign In button on the login screen.
    2. Enter your user ID in all CAPS.
    3. Answer a security question. The initial question will be: How many points are on the Maersk star? The answer is SEVEN (spelled out, not ‘7’).
    4. Your new temporary password will be sent to the e-mail address (es) we have on file for your company.

Once you have logged in successfully and changed your password using the Change My Password link, you can select the Forgotten Password Hint link near the bottom of the left side menu. Here you can choose another security question (or leave the default) and enter the answer. This will be the question you receive the next time you select Forgot your password?


I have a question about a specific RFQ/PO. Who should I contact?

The buyer’s e-mail address is listed on the top right corner of each RFQ and PO. It is also listed near the top of each RFQ response screen in eSupplier.


I received an RFQ via e-mail, but I don’t see it on the eSupplier website to respond. What should I do?

Remove the ‘from’ date on the search criteria and search again. Check the expiration date on the RFQ, as expired RFQs are only available to view under the ‘View Closed Quotes’ selection. The date/time stamp for expiration applies to our server, located in EST time zone. If you still have questions, contact the buyer using the e-mail address from the top right corner of the printed RFQ.


I am unable to view the PDF version of a purchase order (PO) on the eSupplier website. What should I do?

The ‘View PDF’ functionality is unavailable on the eSupplier website. You will need to refer to the PDF version of the PO that you received originally from our PSADMIN@MLLNET.COM address or contact the buyer for a duplicate copy.



I am interested in switching to ACH payments vice check. Who should I contact?

Send an e-mail to USAMLLAP@MLLNET.COM with your request. We are currently limited to USD vendors with banks in the United States.


How may I talk with someone about my unique product or service offering?

Send a message by e-mail via the, describing your capabilities and requesting a teleconference. We will share the request with a subject matter expert and schedule a call if we need the goods or services in the foreseeable future.


How can I contact buyers across MLL Corporation?

Send a message by e-mail to with your company capabilities and services description or line card. We will make this information available to all buyers, and will send specific information on your capabilities to those employees who have requested information on suppliers in your area of focus. In your correspondence, share information on geographic coverage or contract interest, and we will forward your correspondence appropriately.

Small Business Liaison Officers (SBLO) are often more accessible for conversation. Request a conversation with a SBLO to discuss opportunities.


Who do I contact for other eSupplier website questions? for questions about Request for Quotes (RFQ) or Purchase Orders (PO).
USAMLLAP@MLLNET.COM for questions about payments.
ESUPPLIERHELP@MLLNET.COM for questions about the eSupplier website (unable to login, navigation not working, etc.).


Miscellaneous questions

What ports does MLL call on?

  • Al Jubayl
  • Algeciras
  • Aqaba, Jordan
  • Barcelona
  • Bremerhaven
  • Busan
  • Charleston
  • Chennai
  • Colombo
  • Dalian
  • Djibouti
  • Dutch Harbor
  • Felixstowe
  • Gioia Tauro
  • Hong Kong
  • Houston
  • Jawaharlal Nehru
  • Jebe Ali Dubai
  • Kobe
  • Kwangyang
  • Los Angeles
  • Nagoya
  • Newark
  • Ningbo
  • Norfolk
  • Oakland
  • Port Qasim
  • Port Said East
  • Port Tangier Mediterranean
  • Qingdao
  • Rotterdam
  • Salalah
  • Savannah
  • Shanghai
  • Shimizu
  • Shuaiba
  • Shuwaikh
  • Suez Canal
  • Tanjung Pelepas
  • Valencia
  • Xingang
  • Yantian
  • Yokohama


What is the format of the files posted?

The great majority of files are posted in Microsoft Word 2003 or Microsoft Excel 2003. Occasionally a graphics file will be posted for drawings or forms that can not be imported into Microsoft Word or Excel. Large or multiple file packages are usually posted in a self-extracting zipped file format.


What is a zip file?

A zip file is a file or a series of files compressed to reduce size. The purpose of compressing the file is to reduce the amount of time required to download it.


What is a self-extracting zip file?

Files are “zipped” through a compression software application such as WinZip. An unzipping application typically is necessary in order to unzip the file for reading. However, a self-extracting file unzips the file without the need for an outside software package.